aaron • November 28, 2020 • Comments Off on Our interactive map shows complaints submitted over the last 3 years
This database is an accumulation of complaints about consumer financial loans and services that individuals provided for businesses for response.
Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first portal link. Find out more
Complaints aren’t necessarily representative of all of the customersвЂ™ experiences having a product that is financial business. Find out more
We donвЂ™t verify most of the allegations in problem narratives. Find out more
You are able to switch involving the total complaints submitted or complaints submitted per 1,000 populace (the sum total quantity of complaints within the geographical area per 1,000 people residing in that area, on the basis of the 2017 United states Community Survey (ACS) information).
Choosing the state takes one to the Consumer Complaint Database where you could use more filters or change the time frame. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web browser.
All problem data we publish is easily designed for one to utilize, evaluate, and build in.
Every springtime, we are accountable to Congress about styles seen in the complaints we received the previous 12 months in our customer Response Annual Report.
97% of complaints delivered to businesses get responses that are timely
The Consumer Complaint Database is an accumulation of complaints about customer products that are financial solutions that people provided for businesses for reaction. Complaints are posted following the business reacts, confirming a commercial relationship with the customer, or after 15 times, whichever comes first. Complaints referred with other regulators, such as for instance complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted within the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a concern having a monetary product or solution? We now have responses to faq’s and that can allow you to interact with businesses if you have got a problem. Get the full story
This database isn’t a analytical test of consumersвЂ™ experiences in industry. Complaints aren’t necessarily representative of all of the consumersвЂ™ experiences and complaints usually do not constitute вЂњinformationвЂќ for purposes associated with the given information Quality Act .
Complaint volume should be considered when you look at the context of business size and/or market share. For instance, organizations with additional customers may have significantly more complaints than organizations with fewer clients. We encourage you to definitely set problem information with general public and private data sets for additional context.
The Bureau publishes the consumerвЂ™s narrative description of their experience if the customer opts to fairly share it publicly and following the Bureau takes actions to get rid of information that is personal. We donвЂ™t verify most of the allegations in issue narratives. Unproven allegations in customer narratives must be thought to be viewpoint, not reality. We try not to follow the views expressed and then make no representation that customersвЂ™ allegations are accurate, clear, complete, or impartial in presentation or substance. Users must look into just just what conclusions might be fairly drawn from complaints alone.
Complaints can provide us insights into dilemmas folks are experiencing available on the market which help us regulate customer financial loans and solutions under current federal customer economic guidelines, enforce those laws and regulations judiciously, and teach and enable customers which will make informed financial decisions. We also report on problem styles yearly in Consumer ResponseвЂ™s Annual are accountable to Congress.
97% of complaints delivered to organizations get responses that are timely
In April 2017, we made some modifications towards the method items, sub-products, problems, and sub-issues are grouped. The Consumer Complaint Database shows the consumerвЂ™s original products, sub-products, problems, and sub-issues choices in line with your options available regarding the kind at that time the customer presented the grievance.
Our reports emphasize a number of exactly exactly what weвЂ™re seeing when you look at the complaints we handle, but know there are many approaches to utilize, evaluate and build from the information. ThatвЂ™s why we have the ability for you to download the info, as we took actions to eliminate private information.
You are able to download all problem information as either a CSV or JSON file right here, or perhaps you can install a subset of this dataвЂ”such as all complaints for a particular productвЂ”by filtering the total information set and exporting your outcomes.
Seeking to export our information and have now more control of it? Utilize our Open Data API.